With the global pandemic, customers are relying on remote work more than ever, and Windows Virtual Desktop is helping customers rapidly deliver a secure Windows 10 desktop experience to their users. Charlie Anderson, CIO of Fife Council in the United Kingdom, was planning to modernize his companies’ existing Remote Destop Services (RDS) infrastructure, and then business requirements changed. He needed increased agility and scale to meet the changing requirements. In his own words:

“Windows Virtual Desktop was absolutely essential for us in terms of our response to the COVID-19 pandemic. Like many, we were faced with a continuity issue unparalleled in recent times. For us, this meant not only the continuation of services we already delivered, but also responding very quickly to new demands arising as a result of our public response to the pandemic.

To do that, we needed to provide as close to the “in-office” experience as we could to a workforce now working away from our offices. This meant multiplying previous remote working capacities by a factor of 15 almost overnight - something which would have been impossible without a scalable and cloud-based approach, which also worked well on a range of Council and self-provided devices.

There is little doubt that the Windows Virtual Desktop solution will not only be vital to the future resilience of our public services to the people of Fife, but it will also form a key part of our future device strategy as we seek to develop new, agile, and cost-effective approaches going forward.“

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