Virtual assistants and chatbots are great tools for improving customer service in any company. However, to be able to become a great customer service agent there is some work to do to make it fit your business needs.

Businesses today have their own way of naming things and the same way you would need to train any co-worker on the business vocabulary, you need to train the virtual assistant. That is when customization starts.

Teneo comes with a collection of pre-built Entities that you may use in your flows. If your business has certain sets of entities that you need your conversational AI assistant to know, you can customize these in Teneo Studio. For example, this is the case for coffee sizes and different kinds of coffee types that are served at Longberry Baristas. We will in the following walk you through the creation of these two.

#artificial intelligence #chatbot #chatbot development #conversational ai #conversational ai chatbot