The use of AI (Artificial Intelligence) technology in commercial aviation has brought some significant changes in the way flights are being operated today. The world’s leading airline service providers are now using AI tools and technologies to deliver a more personalized traveling experience to their customers.

From building AI-powered airport kiosks to using it for automating airline operations and security checking, AI will play even more critical roles in the aviation industry. The International Air Transport Association (IATA) and Airports Council International (ACI) have noticed AI’s value too.

Here, a look at how airlines are currently using AI, and emerging areas that show promising results for a better travel experience.

Skip the check-in agent

Check-in before boarding is a vital task for an airline and has only become more fraught with precautions in the past couple of decades. With the help of artificial intelligence, airlines can bypass the check-in agent and reduce wait-time and delays.

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