Small Talk is an essential feature of every Chatbot. With the help of QnA Maker and Power Automate, we add this capability to any Chatbot build with Microsoft’s Power Virtual Agents

Whatever your Chatbot is designed for, and no matter how clear or simple its purpose is, your users will always try to chit-chat first.

Knowing this, it becomes essential that even your simplest Chatbot has decent small talk skills. But this could be a challenge — especially when you work with low-code products like Power Virtual Agents (Power VA) as such products might not have a good Small Talk feature out of the box.

In this guide, I’ll show you how to add a small talk capability to any Power VA Chatbot using QnA Maker as part of the Azure Cognitive Services Suite and combine both products with the help of Power Automate.

If you’re new to Power VA, I got you covered with a simple step-by-step introduction here on Medium.

Let’s get started.

#chatbots #microsoft-power-automate #microsoft-power-platform #citizen-developer #power-virtual-agent