As per a Walker report, customer experience will have more weightage in 2020 than both price & product, as 86% of consumers will pay more for a better user experience. Another amazing statistic displayed in WebFX infographic, mentioned that 89% of consumers join hands with a competitor business after a poor user experience.

These statistics emphasize how relevant user experience has become for online businesses. Booking travel tickets, online purchase & payment, filling out applications etc. are done in a single click within fraction of seconds through different websites.

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