Millions of customers. Billions of transactions. The trillions worth of assets. The finance sector, as we know it, is the propelling force of the global economy and the world we live in. In the 21st century, with the advent of digital transformation, the sector has also undergone a sea change. What used to work in the previous century is no longer feasible for the digital generation.
Take, for instance, the change in customer behavior. Accountholders rarely visit banks for day-to-day transactions. Banks have restructured their operations and services to cater to the modern needs of customers as well. It is at this juncture that a new form of transformation is taking shape. It is Artificial Intelligence. Chatbots, Robotic Process Automation, are some of the AI forms that are gaining traction in the finance sector.

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