The concept of service design is all about grabbing a service and producing it to fulfill all the necessary needs of the consumer and user regarding the service. The motive of service design is to improvise the current service or to make a new service from the beginning. In preparation to accommodate the service design, a UX designer has to realize the prior principles of the service design’s planning and its capability to hold its importance on them while creating services. The basic principles of service design are to have immense importance on designer’s consciousness regarding the comprehensive needs of all the services. They are enhanced by the principles which are connected in organizational designing, process designing, information designing, and also technical designing.
The Basic Principles of the Service Design are:
• The designing of the services should be based on a unique concept to fulfill the need of the service so that it has the ability to grab the demand and provide service to the service providers.
• The services have to be designed in such a way that it fulfills the needs of the consumer in spite of the internal needs of the business.
• Services should be planned to convey a cooperative and well-organized system comparative than part-by-part, which can lead to poor service performance overall.
• Services should be designed on the basis of making value for the consumers and users to be as effective as possible.
• The services also have to be made so that it generates a value for consumers as well as the customers to be more efficient as could be.
• Services should be designed in such a way that the special events (which cause the fluctuations in the general process) would be served as a common event.
• There should be a facility for the consumers to input information to the service.
• Services should be very illustrating before it is fully developed.
• Services have to be made with a clear agreement with business cases and models.
• The services must be developed as a Minimum Viable Service (MVS) and then expanded.
• Every single activity that fails to merge the value for the consumer must be excluded or controlled.
• The works should always be framed properly around processes and not around internal build-ups such as geography, outcome, functions, etc.
• Until and unless it is not necessary, the works should not be shattered. This process enables the consumer with absolute responsibility and liability and minimizes the delays, reworks, etc. It is mainly responsible for creating imagination, innovation, and ownership of tasks.
• The processes must be very simple as they can. It focuses on reducing steps of the process, hand over, rules, and control. Moreover, the consumer of the process must have complete control over its delivery.
• The processes must indicate every need of the consumer also if the consumer has a unique need too.
• A sudden change in the process should be minimized as possible.
• The dependence of the process must be noticed to keep low. (I.e., a process in parallel).
The Basic Principles of Organizational Process are:
• All the working groups are to be initiated so that they could contest the processes and the capability required.
• Sufficient self-determination will be provided to the Individual workers so as to make useful decisions.
• If there is a suitable location, the works can be done with the most efficiency.
The Basic Information Design Principles for Service Design:
• All the data must be assigned between the organization and its consumers within the organization only.
• The data should be easily transferable and be reusable among the organization and also within the partner network.
• If there is any possible data entry that must be stopped and be replaced by data lookup, selection.
The Basic Technology Design Principles for Service Design:
• To enable a service, one must should the technology which shouldn’t be the driver of a service.
• In spite of pushing, the technology should be pulled into a service necessarily.
• The flexibility of technology design is strongly required and also enough to allow fast alteration in the face of changing customer needs.
ITIL Service Design Certification
Pattern –
§ It is a total 90-minute exam
§ There are eight multiple choices questions, which is scenario-based per paper
§ The qualifying mark is 70% that is 28 marks out of 40
§ You will be attaining 3 ITIL credits
§ Closed book examination
Gaining the ITIL Service Design certification is the best way for the candidates in the following IT professions like Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, and Service Portfolio Manager.
Syllabus
Eligibility for Examination
Requirements:
• Minimum 21 contact with an Accredited Training
Organization (ATO) or e-learning solution according to syllabus approved training course
• A basic IT knowledge
And around two years IT experience is highly recommended
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