Bots are the hotshots in the customer support market. Additionally, with the rise of self-service, bots have become more important. In this post, we will learn how to create an FAQ bot. It’s simpler than you imagine.

We will be using Google Dialogflow’s Knowledge Connectors. These are nothing but a set of documents that feed questions to your bot and helps your fetch answers for the same.

While building a bot in Dialogflow, you define intents that reflect the questions your users may ask. What Knowledge Base Connector does is to complement the defined intents by parsing documents such as FAQs and articles to find questions and responses.

• Questions are automatically added as training phrases
• Answers are automatically added as responses

Need for the Dialogflow Knowledge Base Connectors

• With the help of the Knowledge Base Connector, we can set up the bot to answer repetitive questions which will save more time
• This would be more interactive and easy for the users
• It removes the manual process of defining a lot of intents and their answers

Since we have already learned why Knowledge Base Connectors are important. Let’s deep dive into using them to create FAQ bot.

#artificial intelligence #chatbot #faq #dialogflow #knowledge base #faq's