Government enthusiasm for AI has picked up recently, and numerous government authorities are beginning to pose similar inquiries business chiefs were asking a few years back. Governments and huge NGOs are beginning to put resources into AI, spending budget and time on pilot programs for different AI applications and conversations with individuals in the field on the future implications of the innovation.

As machine learning capacities improve, world governments will probably put significantly more in AI research. IDC assessed the US government’s investment in cognitive and artificial intelligence technologies will grow at a CAGR of 54.3% between 2018-2021. Presently, national and local governments are working with the scholarly world and industry pioneers to rejuvenate AI projects that range in application from organizing traffic to digitizing backlogs of government documents.

Let’s look at some of the best AI government projects as well as related policies and activities that have been reported since the release of the initial strategies.

US Citizenship and Immigration Services

In 2015, the US Citizenship and Immigration Services (USCIS) reported the launch of a chatbot named Emma. Emma can apparently address questions on migration and take guests to the correct page of the USCIS site. The USCIS was receiving a high volume of customer questions, with more than 14 million calls on immigration problems every year.

Users can tap the “Ask a Question” and “Need Help? Ask Emma” links in the upper right corner of the USCIS site page. In situations where Emma can’t locate the correct data, the software automatically diverts the user to a human agent.

The chatbot utilizes natural language processing and natural language generation. The algorithm behind the chatbot was likely fed thousands of instant messages including different normal migration questions and requests for services, for example, requests for the status of one’s visa applications.

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