Demystifying common myths surrounding chatbots

The origin of chatbots can be traced back to the 1960s. Joseph Weinbaum created ELIZA, the chatbot, inside the MIT Artificial Intelligence Laboratory. It used simulations and gave responses and open-ended questions to users. For a long time, this Natural Language Processing (NLP) based chatbot created an illusion of being human. We are now in a digital age with more human-machine interaction happening. The journey from rule-based chatbots to AI-driven conversational chatbots helped improve industries and their user-experience. Chatbots are cost-effective, time-saving technology with maximum ROI, used to extract the best business solutions possible.

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Chatbots and Conversational AI: What It Is and What It Isn’t
1.40 GEEK