COVID-19 has upended almost all businesses, and one of the worst-hit sectors is customer service .

On the one hand, anxious and emotionally-charged customers are calling companies night-and-day to make travel cancellations, ask for refunds, inquire about bill payment extensions, and so on. Naturally, the volume and intensity of calls have sky-rocketed, leaving **customer support ** teams to fend for themselves. Additionally, the lack of proper infrastructure is making things worse for the team and the company at large. The logical solution?

It would be fair to assume that the pandemic is _forcing _ companies to move towards online support such as the use of AI chatbots , live chat, etc. – a great move, in my opinion. In this blog, we will look at the top-5 ways to enhance customer service for support agents working from home by using chatbots. Let’s jump right in.

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