The human brain is known to rely on heterogeneous data associations to enable computational functions. Looking at a granular level, the brain is seen as a control center, and with every lobe comprising billions of cells work together to ensure what is perceived is conceptualized into thoughts and translated into actions. While the left lobe is analytical and responsible for linear thinking, the right lobe is more into creativity and intuition. The memory is a data bank that is leveraged for references, context and tasks that needs instructions. The peripheral nervous system generates a degree of forces through sensory signals for the required external stimuli.
Human brain categorizes tasks based on the degree of imagination and cognitive activity, as represented below.
The only way humans can liberate themselves from routine tasks and free up time for strategic decision making and innovation is through technology intervention. Automation is a way of applying technology on a task to make it more efficiently executed, enable faster processing of voluminous tasks, reducing turnaround time, and improving the ROI. It is an ideal way to improve operational performance and can also be a strategic lever to sustain a competitive edge. Automating redundant activities by following standard operating procedures can save cost, time, improve workflow efficiencies, thereby reducing human error and increasing accuracy. It also allows employees to take up more challenging activities that can expand their intellect and imagination, leading to better competency and deeper job satisfaction levels.
To Automate or Hyper automate?
The benefits of automation are undeniable and do have a broader business impact. Robotic Process Automation (RPA) is the most commonly used approach to automate less critical, repetitive tasks using rule-based processes. Humanizing automation was the need of the hour, and hyper automation got perceived as the next big thing in the automation space. However, in reality, hyper automation utilizes AI and ML concepts integrated within automation framework, not only to automate processes but also to augment human abilities to create a more agile and informed workplace. It implies more than just automation of tasks and instead focuses on collaborating with humans to interpret data cognitively and establish smart insights to make better decisions.
Each business has different sets of drivers or objectives when it comes to automation. The design elements and approach for automation is based on factors such as the domain, process, technology, interdepencies, compliance to name a few. The ‘5-4-4 rule’ framework helps teams to understand and arrive at solving an automation problem. Though there are numerous ways within the solution elements, the decision to get into the right path is completely contextual and driven by business needs.
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