Chatbots and Artificial Intelligence - Future of Digital Learning

Emerging technologies have called in for a reformation in the education sector big time. Traditional tools of learning are getting replaced with tools that are enabled by the power of technology. Prominent education enterprises have switched to AI embedded tools to provide its students with the benefit of digital learning.

The amalgamation of learning with novel technologies should be a must-inclusion rather than a choice. Digital learning comes with a bundle of advantages like flexibility, accessibility and affordability. Many organizations have now integrated digital training into their employee development program because it is cheaper, is engaging and also helps in employee retention.

From a business perspective, the Digital learning market has indeed taken rapid strides. As per the reports from Stratistics MRC, the global digital learning market reached $165.21 billion in 2015. The prediction of this figure is bound to expedite by reaching $275.10 billion in 2022.

**

Why AI based chatbots?**

With AI based chatbots, bots have become smart and intelligent enough to tackle complex issues. Conversations have become interesting, engaging and to the point. Chatbots also learn from every conversation. The older the archives are for the conversation, the better the chatbot functions in improving its productivity and response. It also helps companies understand what customer needs and their choice.

If AI is not embedded in your chatbot, it is no better than an online FAQ. With sentiment and intent analysis now in the picture, chatbots are able to make intelligent observations thanks to ML and DL. The diagram below will depict the differences between chatbot with and without AI.

**

Essentials of AI-enabled chatbots in digital learning**

According to a study by Fosway Group on ‘Digital Learning Realities Research and Learning Technologies’, digital learning is mainly required on the mobile platform and the ability to research and extract deep learning are the key requirements.

Keeping this in mind let us see its essentials:

1. Conversation-focused: Digital learning designs and structures will swivel from programmed responses to fixed commands to chatbots that interact in a manner as good as humans do it. With the help of NLP, AI will ask its learners what sort of help they need and then discern from those interactions so that the AI based chatbots can help learners proactively.

Creating these chatbots on PHP frameworks is very cheap because it is open-sourced and has abundant libraries to work with API. JavaScript frameworks like ReactJs also provide high-level features which your bots will need. I

2. AI- focussed: AI enabled chatbots also help deliver experience based on past chats. With ML and deep learning embedded chatbot also takes note of the requirement of learners by inferring from context and content.

3. Ubiquitous learning: Chatbot development companies will ensure that developers create platforms that can function:

• Across all devices including laptops, tablets, phones and wearable devices.
• At any location because learning should not be geographically restricted.
• In multiple nodes like hand-scripting, speech and keyboard.
• On the basis of demand rather than a rigid schedule.
• With its omnipresence chatbots becomes a very convenient facet to digital learning which is lacking nowadays.

4. Proactive learning: Chatbot with AI enable learners to learn effectively. Over a period of time chatbots can understand the preferences of learners. They can then proactively simplify, sequence and recommend content based on the learning capacity of the students.

**

Chatbots as Digital learning tools**

For learners and trainers, AI enabled chatbots present a world of opportunities.

To explain with an instance, LMS Software today initiated the concept of learn-as-you-like. This means that learning is important and if learning happens in the manner a student desires, then the content can be accessed anywhere on any platform. For doubts raised students can get instant reply through the message interfaces that the chatbot offers.

With chatbot technology learning and development also has switched to a one-on-one teaching methodology making interactive learning in a dialogue format with the device. Chatbots also function as Virtual teaching assistants with the support of content in the form of links, images and videos.

Chatbots usually:

• Concentrate on a distinct use-case
• Provide a service
• Use natural language to perform a task
• Focus on answering specific types of questions
• Contextual chatbots provide intelligent answers because they know what customers want.
• Are more intuitive than applications that you have never used before and they cruise between screens/tabs/menus/etc.
• Once a conversation comes to a point where the chatbot does not know what to do it will either attempt to deflect the conversation or switch the conversation over to a real person with the human-take over feature.

**

How can AI-powered chatbots provide a personalized digital learning experience**

AI leverages learning speed and applies instructional approach towards education programs. Chatbots with AI are proficient in resolving customer queries thereby increasing the speed of learning. Learners can study at their own pace irrespective of how they study.

Through AI students can also get personalized online tutoring like Chemistry Guru outside the classroom. When the students get an assignment they can reinforce their skills because AI provides additional tools to complete your learning successfully.

Duolingo’s chatbot is a riveting example of how digital assistants can help to generate interactive learning experiences. Learners can have interactions with different bots, each with offbeat personality traits and likes.

AI based Chatbots in organizational training and development - The future ahead
The full potential of chatbots are yet in the exploration mode. In recruitment, selection and training, chatbots can be used to improve workflow. In 2020 it is estimated that chatbots will perform a major role in the HR operations of organizations. Chatbots with AI will have a major role to play as an interface between staff and database. Thanks to these technologies, organizations also will save costs due to lower human involvement.

**

What is the future?**

AI infused chatbots are beginning to share a symbiotic relationship with the learning methodologies. With optimum use of technology and human mind, AI enabled chatbots can serve as a futuristic platform to guide the students towards a brighter direction.

#chatbotdevelopment #chatbot #AIchatbot