As per Gartner, Thanks to technology, Artificial Intelligence (AI) will be used as a standard customer experience investment in the upcoming years. According to the reports, 47% and 40% of organizations are willing to handle customer care and deploy virtual assistants.

With the advent of Technology, Chatbots have entirely streamlined the interactions between the users & services. Nowadays, chatbots have become a necessary part of every organization. Bots have gained a lot of popularity & recognition as they help to communicate and ease the workup.

As per Oracle, 80% of organizations will use chatbots by 2020. As per Ubisent study, 35% of consumers want to see more companies using chatbots for a hassle-free communication and interaction, which is impressive considering the practice is still entirely new.

Several stores and brands are looking for alternative ways to keep pace with the current social distancing scenario and provide their products and services.

Industries are using artificial intelligence to help organize, improve, and streamline tasks such as creating custom experiences, personalized emails, offers, chatbots, and various other hyper-personalized experiences. In the past times, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so.

In the coming future, Chatbots will completely change the way businesses perceive and communicate with their clients and prospects and help in customer service, customer retention, lead generation, customer engagement, and so on.

According to Oracle, 80% of business respondents will utilize or intended to use chatbots by 2020, and 85% of communications will happen through chatbots that offer various benefits such as 24*7 availability on internet service provider platforms as email, SMS, live chat, and apps.

#ai & machine learning #ai #chatbot