ServiceNow and AWS: Bringing IT best practices to AWS Cloud
The Challenge
Cloud computing offers organizations the opportunity to increase competitiveness and improve agility. This is why organizations in all industry verticals are turning to public cloud solutions to accelerate innovation, expand market reach, and drive down IT costs. However, embracing the public cloud presents challenges. Businesses want to take advantage of public cloud’s benefits, but also need to ensure the same level of security, governance, and control they have with their on premises and private cloud infrastructure. To expand confidently to the public cloud, enterprises need best practices to put the right guardrails in place—while still empowering users such as DevOps with the innovation and agility that the cloud delivers.
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The Solution
To meet this challenge, ServiceNow and Amazon Web Services (AWS) have worked together to create a deeply integrated cloud management solution for the AWS Cloud. This integration lets IT take full advantage of Amazon Cloud’s agility and advanced capabilities, while maintaining full visibility and control of their public cloud resources. It provides standardized, consistent processes for building and managing services across Amazon regions and accounts, along with the visibility needed to ensure compliance with their corporate security policies. It also gives AWS customers visibility of cloud costs and usage at the application and service level, creating greater transparency for showback and chargeback initiatives. With ServiceNow Cloud Management, ServiceNow customers use their existing investment to manage the AWS Cloud more effectively and efficiently—and existing AWS customers enhance visibility and control using ServiceNow’s proven and trusted single system of record. ServiceNow Cloud Management provides an agile, rock-solid operational framework for public and private clouds—whether you’re just getting started or are already rolling out sophisticated hybrid cloud strategies.
How It Works
The ServiceNow integration with the AWS Cloud provides comprehensive service lifecycle management. Using ServiceNow Cloud Management, enterprises can:
- Create a consistent single system of record for all their public cloud and private cloud resources.
- Give users a rich, self-service portal where they can request and track all of their cloud resources.
- Control which AWS resources each user can access using role-based permissions, reducing the need for multiple AWS accounts
- Automatically provision and configure cloud services – including complete CloudFormation templates and fully configured Virtual Private Clouds.
- Apply change management to production cloud workloads
- Bring existing cloud resources under management using service-aware discovery.
- Detect, diagnose, and manage cloud events across the entire lifecycle.
- Gain visibility into cloud costs, based on user, service, line of business, or cloud provider.
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