In the last decade, insurance providers have had to move away from their traditional core systems towards more flexible, cloud-based applications that have auto-scaling capabilities. This has been done to help consumers have a seamless insurance purchase and a faster and better consumer experience. In this context, the insurance industry is leveraging several technologies, including digital platforms, robotic process automation (RPA) for quick policy issuance and servicing, AI and ML for claims and policy servicing, and bots powered by Natural Language Processing techniques.

Read more: https://analyticsindiamag.com/how-icici-lombard-leverages-ai-and-analytics-for-automated-processing-of-insurance-claims/

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