Technology can be a two-edged sword. It can deliver incredible results and create unique problems. The customer experience (CX) sector, in particular, has been heavily impacted by technology for quite some time.

Just because you’re using customer relationship management (CRM) tech, doesn’t mean it’s working, though. Here are a few questions to ask yourself to see if your tech is making or breaking your customer’s experience.

Is Your Customer Service Organized?

Are You Ignoring Phone Calls for Other Tech?

Is Your Customer Experience too Tech-Centric?

Is Your Customer Experience Obsessed with Speed?

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